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Exchange and return
RULES FOR EXCHANGE AND RETURN
According to the Law of Ukraine "On Protection of Consumer Rights", the buyer has the right to return or exchange the goods for a similar one within 14 days from the date of receipt of the order, if the purchased goods did not fit in shape, dimensions, style, color, size or for other reasons, and if the product appearance, labels and the invoice document issued by the seller together with the goods are preserved. More detailed information is provided in the warranty card that comes with the order.
Which categories of good quality are subject to return and exchange?
All available categories on the site "good quality" are subject to return and exchange: all product categories
How to exchange/return a product of proper quality and get a refund?
To return the product and get a refund in case of proper quality, you can choose one of the following methods:
1.
Contact the manager of the online store, notify about the exchange or
return of the goods and indicate the details for crediting the funds in your
favor. Then send the goods by the transport company Nova Poshta
to the address and details of the goods receipt: Odesa city, Nova Poshta branch No. 777 (Bazova street, 20) to Svitlana Volodymyrivna Galyatova, indicating the
phone number +380678578757. *Return delivery of goods is free of charge at the expense of our company. This must be indicated when sending the goods.
* Refunds are made within 3 days after receiving and inspecting the goods you sent.
2. Independently
visit a physical store where you can return the goods at the address: Ukraine, 67806, Odesa, Kharkivskyi plajsad, shop №233
* Refunds are made within 3 days after receiving and inspecting the goods you sent.
What categories of improper quality are subject to return and exchange?
All available categories on the site of "improper quality" are subject to return and exchange: all product categories
How to return or exchange a product of inadequate quality and get a refund?
To return or exchange a product of inadequate quality and get a refund, you can choose the easiest way for you:
To return or exchange a product of inadequate quality and get a refund, you can choose the easiest way for you:
1. Contact
the manager of the online store, inform about the return or exchange of
the goods and provide details for crediting the funds in your favor.
Then send the goods by the Nova Poshta transport company to the address
and details of receiving the goods: Odesa city, Nova Poshta branch No. 4
(Bazova street, 20) to the individual entrepreneur Galyatova Svitlana Volodymyrivna indicating the phone number +380678578757. *Return delivery of goods is free of charge at the expense of our company. This must be indicated when sending the goods.
* Refunds are made within 3 days after receiving and inspecting the goods you sent.
2. Visit the physical store yourself, where you can return the goods at the address: Ukraine, 67806, Odesa, Kharkivskyi plaza, shop №233
Refunds are made by the methods presented on the website after receiving and inspecting the goods.
